Case Studies
Read about our real-world client success stories
- Financial services
Implementing faster processing and improved case management to enhance lending operations
75%
decrease in loan processing times
1.1m
quotes handled per month
150
hours saved per month per underwriter
- Financial services, HR, Manufacturing, Retail, Technology
Helping an enterprise client modernize ERP systems to enable flexibility, scalability, and faster adaptation to change
98%
reduction in processing time
350
man hours saved per controller per annum
75%
reduction in operator handling times
- Financial services
Improving the collection processes across a multi-brand banking organization
3.3m
corporate & retail customers
Global
multi-brand presence
300
branches
- HR
A case study on automation & innovation
50%
reduction in onboarding time
2.5x
increase in revenue growth
82%
Increase in employee retention rate
- Financial services
Streamlined customer service with a unified, scalable digital platform
4
Brands supported with unified processes built in customer service
93%
Average CES scores across all new processes
4
Channels exposed to 10 different processes
- Financial services
Enhanced Customer Experiences with Pega
30%
reduction in manual tasks
25%
reduction in outsourced CSRs
80%
of tasks performed in Pega
- Financial services
Enhancing Efficiency, Compliance, and Integration in a Multi-Brand Banking Environment
80%
reduction in onboarding time
6,319
new customers onboarded in March 2023
89%
single account opening NPS
- Financial services
A Pega-Powered Solution for ASN Bank
90%
Net Promoter Score for appointments
470
hours per adviser, per year saved
30%
increase in no. of appointments booked