DIGITAL TRANSFORMATION

Strategic Solutions

Our services cover the complete lifecycle of digital transformation. Whether you are building from scratch, modernizing a legacy application, or harnessing AI to superpower your operations, our teams provide the strategic guidance and technical delivery you need to maximize returns.

AI & Automation

Harness the power of AI. We design and deploy intelligent automation that boosts efficiency and creates a lasting competitive advantage

Timeline: 2 – 4 weeks

Key Benefits

Increased Efficiency
Smarter Decisions
Faster Innovation
Strategic Advantage

Agentic Self-Service

Deliver intelligent, 24/7 support that truly resolves issues. Our AI agents automate complex tasks to reduce costs and improve satisfaction

Timeline: 3 – 6 weeks

Key Benefits

Boosted Satisfaction
Lowered Service Costs
Increased Loyalty & Growth
Empowered Employees

Customer Lifecycle Management

Build lasting, profitable relationships by delivering personalized, 1:1 experiences while ensuring your operations remain secure and fully KYC compliant

Timeline: 2 – 4 weeks

Key Deliverables

DECISIONING ENGINE
Automated KYC
Omnichannel Engagement
Engagement Roadmap

Resolution Agent

Streamline your complex backend operations. Our solutions automate internal workflows to ensure fast, consistent, and efficient case management outcomes

Timeline: 3 – 6 weeks

Key Deliverables

Automated Resolution
Unified Service Desktop
SLA Monitoring
Optimization Plan

Pega Modernization

Unlock your platform’s full potential. We transform legacy Pega systems into agile, future-ready assets that drive business performance

Timeline: 2 – 4 weeks

Key Deliverables

BUSINESS CASE

UPGRADED APPLICATION

CONSTELLATION UI

REDUCED TECHNICAL DEBT

Hackathon Service

See your vision come to life. Our collaborative workshops rapidly design and prototype your solution, de-risking investment and ensuring success

Timeline: 3 – 6 weeks

Key Deliverables

Pega Blueprint
Working Prototype
License & Delivery Proposal
Business Case

Customer Service

Go beyond expectations to create exceptional experiences. We help you build a modern, proactive service model that fosters customer loyalty

Timeline: 2 – 4 weeks

Key Deliverables

READINESS REPORT

STRATEGIC ROADMAP

RISK ASSESSMENT

Book a Consultation

Get in touch with our friendly team for a no-obligation chat about how we can guide you through your digital transformation. 

Timeline: 3 – 6 weeks

What to Expect

Impartial Advice

Unrivalled expertise

PROFESSIONAL SERVICE

MINIMAL JARGON

SPECIALIST PEGA PARTNER

Pega Implementation

As your expert Pega implementation partner, we build powerful workflow automation solutions to transform your operations. Our agile approach delivers value quickly, mitigates risk, and ensures your project is set up for long-term success and a strong return on investment.

We deliver AI-powered customer service capable of resolving issues, not just deflecting them
We help you harness the power of AI to drive intelligent automation
Drive growth with Pega KYC & customer lifecycle management that’s always compliant

DESIGN

Blueprinting

We use Pega’s Blueprint tool to collaboratively design your application’s core workflows and logic before we build. This visual approach ensures perfect alignment between your business vision and the final product from day one.

Strategy

Governance

We establish a robust governance framework and strategy for your Pega practice. This includes setting up a Center of Excellence (CoE) to ensure quality, manage growth, and maximize your long-term return on investment.

Delivery

Design System Adoption

We ensure your application has a modern and cohesive user experience by adopting Pega’s robust design system, Constellation. This approach guarantees consistency, improves usability, and accelerates future front-end development efforts.

Delivery

Test Drive

Before full-scale development, we can build a working prototype of a key feature. This Test Drive allows your stakeholders to experience the solution firsthand, providing valuable feedback and validating the project’s direction early on.

Delivery

Agentic Self-Service

We can build powerful AI directly into your new solution from day one. By incorporating Agentic Self-Service, we deliver intelligent automation that streamlines user interactions and accelerates your return on investment.

Support

Methodology

Our proven agile methodology ensures your Pega implementation is delivered on time and on budget. We focus on iterative development and continuous feedback, which allows us to deliver business value faster while maintaining the highest quality.

NOT A ONE-SIZE APPROACH

Custom solutions

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Bespoke AI Development

Custom-built AI solutions tailored to your specific business requirements, from proof-of-concept to production deployment.

Approach: Agile methodology

Key deliverables

System Integration Services

Data-driven identification of high-value automation opportunities across your operations with prioritisation framework and ROI projections.

Approach: API-first design

Key deliverables

SOLUTIONS BUILT AROUND YOU

Why Choose Our Services

We work closely with clients, taking the time to deeply understand their unique requirements and objectives. By leveraging our extensive knowledge of Pega and industry best practices, we develop customised solutions that align with our clients needs

Design thinking is a client-centered approach focused on delivering outcomes. It begins with understanding the client's goals and challenges, followed by defining the problem statement. Through ideation, prototyping, and iterative testing, solutions are refined based on client feedback. This iterative process ensures the outcomes are meaningful and aligned with the client's needs.

We adopt agile delivery to prioritize client outcomes. Collaborating closely with our clients, we gain a deep understanding of their requirements and goals. By effectively coordinating multiple agile teams, we ensure efficient delivery and cross-team collaboration. We value transparency, open communication, and frequent client interactions for feedback and adjustments. This iterative and client-centric approach allows us to deliver high-quality software solutions that meet evolving needs and drive long-term client success.

Enablement is a crucial part of our services. We transfer architects to clients as full-time employees, engage in co-development or co-production with existing client teams to up-skill them in Pega, and provide comprehensive Pega training services. This empowers clients to leverage our expertise, enhance their capabilities, and achieve sustainable success in their digital transformation journey.

Our extensive range of services covers every aspect, from strategic management to meticulous optimization and ongoing maintenance of your applications. With a proactive approach, we constantly evaluate your Pega estate, recommending and implementing new concepts and processes to continuously enhance your applications. By partnering with labb, you can focus on driving your business forward, knowing that you have a reliable partner by your side in the dynamic digital landscape.

Financial services

Shawbrook Bank: Modernizing Customer Services in ISA Journeys

Shawbrook Bank enhanced its customer experience for ISA journeys by deploying a unified agent desktop, consolidating data from multiple systems

30%

reduction in manual tasks

25%

reduction in outsourced CSRs

80%

of tasks performed in Pega

40%

Efficiency gain

6 months

To deployment

Enterprise

Scale

FINANCIAL SERVICES case study

Shawbrook Bank: Modernizing Customer Services in ISA Journeys

Shawbrook Bank enhanced its customer experience for ISA journeys by deploying a unified agent desktop, consolidating data from multiple systems

30%

reduction in manual tasks

25%

reduction in outsourced CSRs

80%

of tasks performed in Pega

40%

Efficiency gain

6 months

To deployment

Enterprise

Scale