DIGITAL TRANSFORMATION
Strategic Solutions
Our services cover the complete lifecycle of digital transformation. Whether you are building from scratch, modernizing a legacy application, or harnessing AI to superpower your operations, our teams provide the strategic guidance and technical delivery you need to maximize returns.
AI & Automation
Harness the power of AI. We design and deploy intelligent automation that boosts efficiency and creates a lasting competitive advantage
Timeline: 2 – 4 weeks
Key Benefits
Agentic Self-Service
Deliver intelligent, 24/7 support that truly resolves issues. Our AI agents automate complex tasks to reduce costs and improve satisfaction
Timeline: 3 – 6 weeks
Key Benefits
Customer Lifecycle Management
Build lasting, profitable relationships by delivering personalized, 1:1 experiences while ensuring your operations remain secure and fully KYC compliant
Timeline: 2 – 4 weeks
Key Deliverables
Resolution Agent
Streamline your complex backend operations. Our solutions automate internal workflows to ensure fast, consistent, and efficient case management outcomes
Timeline: 3 – 6 weeks
Key Deliverables
Pega Modernization
Unlock your platform’s full potential. We transform legacy Pega systems into agile, future-ready assets that drive business performance
Timeline: 2 – 4 weeks
Key Deliverables
BUSINESS CASE
UPGRADED APPLICATION
CONSTELLATION UI
REDUCED TECHNICAL DEBT
Hackathon Service
See your vision come to life. Our collaborative workshops rapidly design and prototype your solution, de-risking investment and ensuring success
Timeline: 3 – 6 weeks
Key Deliverables
Customer Service
Go beyond expectations to create exceptional experiences. We help you build a modern, proactive service model that fosters customer loyalty
Timeline: 2 – 4 weeks
Key Deliverables
READINESS REPORT
STRATEGIC ROADMAP
RISK ASSESSMENT
Book a Consultation
Get in touch with our friendly team for a no-obligation chat about how we can guide you through your digital transformation.
Timeline: 3 – 6 weeks
What to Expect
Impartial Advice
Unrivalled expertise
PROFESSIONAL SERVICE
MINIMAL JARGON
SPECIALIST PEGA PARTNER
Pega Implementation
As your expert Pega implementation partner, we build powerful workflow automation solutions to transform your operations. Our agile approach delivers value quickly, mitigates risk, and ensures your project is set up for long-term success and a strong return on investment.
DESIGN
Blueprinting
We use Pega’s Blueprint tool to collaboratively design your application’s core workflows and logic before we build. This visual approach ensures perfect alignment between your business vision and the final product from day one.
Strategy
Governance
We establish a robust governance framework and strategy for your Pega practice. This includes setting up a Center of Excellence (CoE) to ensure quality, manage growth, and maximize your long-term return on investment.
Delivery
Design System Adoption
We ensure your application has a modern and cohesive user experience by adopting Pega’s robust design system, Constellation. This approach guarantees consistency, improves usability, and accelerates future front-end development efforts.
Delivery
Test Drive
Before full-scale development, we can build a working prototype of a key feature. This Test Drive allows your stakeholders to experience the solution firsthand, providing valuable feedback and validating the project’s direction early on.
Delivery
Agentic Self-Service
We can build powerful AI directly into your new solution from day one. By incorporating Agentic Self-Service, we deliver intelligent automation that streamlines user interactions and accelerates your return on investment.
Support
Methodology
Our proven agile methodology ensures your Pega implementation is delivered on time and on budget. We focus on iterative development and continuous feedback, which allows us to deliver business value faster while maintaining the highest quality.
NOT A ONE-SIZE APPROACH
Custom solutions
Bespoke development for unique requirements. Turpis mollis molestie libero duis. Sociis enim et pretium mus iaculis ac augue diam et. Enim aenean adipiscing elementum auctor faucibus non. Quis adipiscing pulvinar ullamcorper mattis senectus adipiscing ullamcorper. Pellentesque tellus leo pharetra sit.
Bespoke AI Development
Custom-built AI solutions tailored to your specific business requirements, from proof-of-concept to production deployment.
Key deliverables
System Integration Services
Data-driven identification of high-value automation opportunities across your operations with prioritisation framework and ROI projections.
Approach: API-first design
Key deliverables
SOLUTIONS BUILT AROUND YOU
Why Choose Our Services
We work closely with clients, taking the time to deeply understand their unique requirements and objectives. By leveraging our extensive knowledge of Pega and industry best practices, we develop customised solutions that align with our clients needs
Design thinking is a client-centered approach focused on delivering outcomes. It begins with understanding the client's goals and challenges, followed by defining the problem statement. Through ideation, prototyping, and iterative testing, solutions are refined based on client feedback. This iterative process ensures the outcomes are meaningful and aligned with the client's needs.
We adopt agile delivery to prioritize client outcomes. Collaborating closely with our clients, we gain a deep understanding of their requirements and goals. By effectively coordinating multiple agile teams, we ensure efficient delivery and cross-team collaboration. We value transparency, open communication, and frequent client interactions for feedback and adjustments. This iterative and client-centric approach allows us to deliver high-quality software solutions that meet evolving needs and drive long-term client success.
Enablement is a crucial part of our services. We transfer architects to clients as full-time employees, engage in co-development or co-production with existing client teams to up-skill them in Pega, and provide comprehensive Pega training services. This empowers clients to leverage our expertise, enhance their capabilities, and achieve sustainable success in their digital transformation journey.
Our extensive range of services covers every aspect, from strategic management to meticulous optimization and ongoing maintenance of your applications. With a proactive approach, we constantly evaluate your Pega estate, recommending and implementing new concepts and processes to continuously enhance your applications. By partnering with labb, you can focus on driving your business forward, knowing that you have a reliable partner by your side in the dynamic digital landscape.
Shawbrook Bank: Modernizing Customer Services in ISA Journeys
30%
reduction in manual tasks
25%
reduction in outsourced CSRs
80%
of tasks performed in Pega
40%
Efficiency gain
6 months
To deployment
Enterprise
Scale
FINANCIAL SERVICES case study
Shawbrook Bank: Modernizing Customer Services in ISA Journeys
Shawbrook Bank enhanced its customer experience for ISA journeys by deploying a unified agent desktop, consolidating data from multiple systems