Agentic Readiness Check
We can assess your readiness for the agentic era in just 45 minutes
WHY NOW
Discover What Your Pega Estate Can Do Next
Pega Infinity ’26 brings agentic capabilities into the heart of the platform, giving organizations new ways to design, automate, orchestrate, and complete work using AI agents.
If you already use Pega, you are not starting from scratch. In one complimentary 45-minute session, we look at your estate across Business, Technology, and Operations, and show you where the strongest opportunities are.
Our Approach
The Agentic Readiness Check gives you a structured view of your current position and identifies where these new capabilities create the most value for you. Together, we look at three areas:
Business
Where could agentic capabilities improve customer journeys, employee experience, operational outcomes, or the way work gets done?
Technology
How is your Pega estate set up today, which capabilities are already available to you, and where can the platform go further?
Operations
How do you run, govern, and improve your Pega estate, and how could people and agents work together effectively?
Your Journey
There is no single starting point for agentic. Your Pega estate may already hold much of the technology, process, data, and decisioning needed to introduce agentic capabilities. The Agentic Readiness Check maps your organization against four stages.
FROM ESTABLISHED TO AGENTIC
Stage 1: Established
Pega is live, embedded and delivering value. Cases resolve, processes run and Pega plays an established role in how your organization gets work done. The opportunity is to look at the estate you have today and explore how it can evolve to take advantage of the latest capabilities available in Pega.
Stage 2: Evolved
Your Pega foundation has moved forward. Modern architecture, Pega Cloud and Constellation make the estate easier to change, extend and continuously evolve — creating more opportunity to bring newer Pega capabilities into your existing processes. The focus starts to move from the platform itself to what more you can do with it.
Stage 3: Intelligent
AI is actively improving how work gets designed, decided and delivered. Pega Blueprint, GenAI and AI-powered decisioning are being used to accelerate delivery, support people, automate work and improve outcomes. AI is now part of how the estate operates — creating the foundation for the next shift: from AI that supports work to agents that can perform it.
Stage 4: Agentic
Agents become part of how work gets done across the Pega estate. Conversation, Automation, Knowledge and other agents can act within governed workflows — retrieving information, completing tasks, updating records, triggering processes, involving people when needed and moving work toward an outcome. Pega can also orchestrate third-party agents alongside its own, allowing existing workflows to become the governed backbone for an increasingly agentic enterprise. The result is not AI operating separately from your processes. It is AI working through them.
From Established to Agentic
Your Journey
There is no single starting point for agentic. Your Pega estate may already hold much of the technology, process, data, and decisioning needed to introduce agentic capabilities. The Agentic Readiness Check maps your organization against four stages.
Pega is live, embedded, and delivering value. Cases resolve, processes run, and Pega has an established role in how your organization gets work done. The opportunity is to look at the estate you have today and see how it can evolve to take advantage of the latest capabilities in the platform.
Your Pega foundation has moved forward. Modern architecture, Pega Cloud, and Constellation make the estate easier to change and extend, which creates more room to bring newer Pega capabilities into your existing processes. The focus shifts from the platform itself to what more you can do with it.
AI is actively improving how work gets designed, decided, and delivered. Pega Blueprint, GenAI, and AI-powered decisioning accelerate delivery, support people, automate work, and improve outcomes. AI is part of how the estate operates, which is the foundation for the next shift: from AI that supports work to agents that perform it.
Agents become part of how work gets done across the Pega estate. Conversation, Automation, Knowledge, and other agents act inside governed workflows: retrieving information, completing tasks, updating records, triggering processes, involving people when needed, and moving work toward an outcome.
Pega can also orchestrate third-party agents alongside its own, so your existing workflows become the governed backbone for an increasingly agentic enterprise. The result is AI working through your processes rather than around them.
Request Your Check
45 Minutes. Clear Outcomes.
No lengthy assessment, and no assumption that everything has to change. Just a focused conversation about what you already have, what is now possible, and where you could go next.
- Your position on the four-stage journey, seen across Business, Technology, and Operations
- The strongest opportunities across your Pega estate to make greater use of AI and agentic capabilities
- A clear view of the next steps you can take, and where it makes sense for us to explore further together
WHY LABB
Built on Pega. Designed to Scale. Yours to Own.
Your Trusted Partner
The journey to agentic should build on the estate you already run, rather than start another transformation program. Your Pega estate already brings together workflows, cases, data, decisions, and automation, and Infinity ’26 expands what can be done with that foundation.
Our role is to help you see where agentic genuinely adds value, how it fits the estate you have, and how to introduce it in a practical way. The Agentic Readiness Check is the place to start.
Deep Pega Expertise
Our practice is built around advanced Pega orchestration and agentic capabilities. This is not a generic systems-integration play bolted onto a roadmap.
Governance-Led Delivery
Privacy-by-design, audit trails, explainability, and human oversight are built in from the first workflow, not retrofitted after legal raises a flag.
Capability, Not Dependency
We build alongside your operations and IT teams so you can run and extend the system yourselves. You leave the engagement independent, not hooked on us.