News, Views & Expert Insight

Modernization can be more than upgrading your Pega platform. Explore the journey from Established to Evolved, Intelligent, and Agentic, and see how organizations can build on their existing capabilities to introduce AI and agentic automation while maintaining the governance and human involvement their processes require.

Pega Infinity ’26 brings AI agents into the workflows that already run your business, creating new opportunities to automate work, support employees, and resolve customer requests. Explore where agents can add value across existing processes, why grounding and governance matter, and how to identify the right opportunities to take from established workflows to agentic capabilities.

Explore what agentic automation with Pega could look like in practice, from automating tasks and supporting employees to orchestrating people, agents, workflows, and enterprise systems. Discover how organizations can build on their existing Pega estate to introduce agentic capabilities while maintaining the governance and controls needed to deliver meaningful business outcomes.

Big news from the labb team. We have partnered with LiveKit to bring Cara, our agentic customer service platform, to Pega workflows everywhere.

Boost productivity and creativity across your full customer journey with Pega GenAI™. Lean into rapid, AI-driven innovation to adapt instantly with enterprise-ready governance and flexibility built in.

Boost productivity and creativity across your full customer journey with Pega GenAI™. Lean into rapid, AI-driven innovation to adapt instantly with enterprise-ready governance and flexibility built in.

Boost productivity and creativity across your full customer journey with Pega GenAI™. Lean into rapid, AI-driven innovation to adapt instantly with enterprise-ready governance and flexibility built in.

With growing customer expectations, increasingly cloud-native architecture and overstretched IT budgets, Pega modernization has never been more relevant

Boost productivity and creativity across your full customer journey with Pega GenAI™. Lean into rapid, AI-driven innovation to adapt instantly with enterprise-ready governance and flexibility built in.

Pega has awarded labb its prestigious Modernization Specialization in recognition of our experience, expertise, and dedication to helping clients modernize their legacy Pega estates